ATS is a curated marketplace and we work with multiple independent vendors located across Canada. Each Vendor has their own returns & exchanges policy. 

If you have any concerns about your order, please email us at info@allthingsustainable.com. We will connect you with the Vendor who will assist with your refund/delivery questions.

Note that our team operates Monday to Friday from 9:00 am – 5:00 pm (EST). We will try to respond to your inquiry within one business day.